G
Gowiings Customers
Terms & Conditions
Please read before ordering

Terms &
Conditions

Governs your use of the Gowiings mobile application and services.

Welcome to Gowiings, a food delivery platform connecting you with restaurants and delivery partners. By accessing or using Gowiings, you agree to be bound by these Terms.

01

Eligibility

  • You must be at least 13 years old to use this Service.
  • By using the app, you confirm that all information provided is accurate.
02

Account Registration

  • You may need to create an account to use certain features.
  • You are responsible for maintaining the confidentiality of your account.
  • You agree to accept responsibility for all activities under your account.
03

Services Provided

Gowiings provides online food ordering and restaurant discovery. We act as a food delivery aggregator/platform connecting users, restaurants, and delivery partners.

04

Orders & Payments

  • All orders are subject to acceptance by restaurants.
  • Prices displayed can be determined by restaurants or Gowiings.
  • Payments can be made via UPI, cards, wallets, or COD (if available).
  • Once an order is placed, it cannot be cancelled after preparation begins.
05

Delivery

  • Delivery times are estimates and may vary.
  • Delays can occur due to traffic, weather, or restaurant issues.
  • You must provide accurate delivery details.
06

User Responsibilities

You agree:

  • Not to misuse the app.
  • Not to provide false information.
  • Not to engage in fraudulent activities.
  • To behave respectfully with delivery partners and support staff.
07

Cancellations & Refunds

  • Orders cannot be cancelled once confirmed/prepared.
  • Refunds may be provided for: wrong item delivered, order not delivered, or quality issues.

Refund decisions are at Gowiings' discretion.

08

Third-Party Services

Gowiings works with restaurants and delivery partners. We are not responsible for third-party service failures but will assist in resolution.

09

Intellectual Property

  • All content, logos, and branding of Gowiings are owned by Gowiings.
  • You may not copy, reproduce, or use without permission.
10

Limitation of Liability

Gowiings is not liable for:

  • Indirect or incidental damages.
  • Food quality issues caused by restaurants.
  • Delays beyond reasonable control.
11

Termination

We may suspend or terminate your account if:

  • You violate these Terms.
  • You engage in misuse or fraud.
  • You continue creating fake orders.

12

Changes to Terms

We may update these Terms at any time. Continued use of the app means you accept the updated Terms.