Terms &
Conditions
Governs your use of the Gowiings mobile application and services.
Welcome to Gowiings, a food delivery platform connecting you with restaurants and delivery partners. By accessing or using Gowiings, you agree to be bound by these Terms.
Eligibility
- You must be at least 13 years old to use this Service.
- By using the app, you confirm that all information provided is accurate.
Account Registration
- You may need to create an account to use certain features.
- You are responsible for maintaining the confidentiality of your account.
- You agree to accept responsibility for all activities under your account.
Services Provided
Gowiings provides online food ordering and restaurant discovery. We act as a food delivery aggregator/platform connecting users, restaurants, and delivery partners.
Orders & Payments
- All orders are subject to acceptance by restaurants.
- Prices displayed can be determined by restaurants or Gowiings.
- Payments can be made via UPI, cards, wallets, or COD (if available).
- Once an order is placed, it cannot be cancelled after preparation begins.
Delivery
- Delivery times are estimates and may vary.
- Delays can occur due to traffic, weather, or restaurant issues.
- You must provide accurate delivery details.
User Responsibilities
You agree:
- Not to misuse the app.
- Not to provide false information.
- Not to engage in fraudulent activities.
- To behave respectfully with delivery partners and support staff.
Cancellations & Refunds
- Orders cannot be cancelled once confirmed/prepared.
- Refunds may be provided for: wrong item delivered, order not delivered, or quality issues.
Refund decisions are at Gowiings' discretion.
Third-Party Services
Gowiings works with restaurants and delivery partners. We are not responsible for third-party service failures but will assist in resolution.
Intellectual Property
- All content, logos, and branding of Gowiings are owned by Gowiings.
- You may not copy, reproduce, or use without permission.
Limitation of Liability
Gowiings is not liable for:
- Indirect or incidental damages.
- Food quality issues caused by restaurants.
- Delays beyond reasonable control.
Termination
We may suspend or terminate your account if:
- You violate these Terms.
- You engage in misuse or fraud.
- You continue creating fake orders.
Changes to Terms
We may update these Terms at any time. Continued use of the app means you accept the updated Terms.