Vendor Partner
Privacy Policy
How we collect, use, store, and safeguard Restaurant Partner information.
Gowiings respects your privacy and is committed to protecting your information. This Privacy Policy explains how we handle information provided by Restaurant Partners using the Gowiings platform.
Information We Collect
Business information
- Restaurant name
- Business address
- Contact numbers
- Email addresses
- Owner or authorized representative details
Legal and tax information
- FSSAI license details
- GST information (if applicable)
- PAN details
- Trade licenses and other regulatory documents
Financial information
- Bank account details
- Account holder information
- Payment and settlement information
Operational information
- Menu items
- Pricing information
- Food images
- Business hours
- Service availability
Usage information
- Login activity
- Dashboard usage
- Sales reports
- App activity
- Device and technical information
How We Use Your Information
Service management
- To create and manage your restaurant account
- To facilitate order processing and business operations
- To manage customer orders and deliveries
Payments and settlements
- To calculate commissions, fees, taxes, and settlements
- To process payouts to your registered bank account
- To maintain financial records and transaction history
Business analytics
- To generate sales reports and performance insights
- To monitor service quality and platform performance
- To improve platform features and partner experience
Communication
- To send important updates regarding orders
- To notify you of policy changes and platform updates
- To provide customer and technical support
Marketing and promotions
- To promote your restaurant within the Gowiings platform
- To provide advertising and promotional opportunities
Data Sharing and Disclosure
However, we may share information with:
- Delivery partners — to facilitate order pickup and delivery
- Payment service providers — to process settlements and financial transactions securely
- Service providers — to support analytics, hosting, communication, and operational services
- Government and legal authorities — when required by law, legal process, court order, or regulatory requirements
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect business and financial information from unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no electronic transmission or storage system can be guaranteed to be completely secure.
Data Retention
We retain information for as long as:
- Your restaurant account remains active
- It is necessary to provide services
- It is required for legal, accounting, tax, regulatory, or dispute-resolution purposes
After the retention period, information may be securely deleted or anonymized where permitted by law.
Your Rights
As a Restaurant Partner, you may have the right to:
- Access and update your business information
- Update bank account and settlement details
- Request correction of inaccurate information
- Request a summary of your sales and transaction history
- Request closure of your account, subject to settlement of pending obligations
- Request deletion of information where legally permissible
Third-Party Services
Gowiings may use third-party services for:
- Payment processing
- Cloud hosting
- Analytics
- Communication services
- Delivery operations
These providers may process information according to their own privacy policies and applicable laws.
Changes to This Policy
Gowiings reserves the right to update this Privacy Policy at any time.
Updated versions will be published on the platform, and significant changes may be communicated through notifications, email, or partner communications.
Your continued use of the platform after updates constitutes acceptance of the revised Privacy Policy.
Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:
GOWIINGS
Ground Floor, Guru Building, Near Gouri Shankar Mandir, Kuber Vatika, Patkui Bararu, Sagar, Madhya Pradesh – 470001, India
Email: info@gowiings
By using the Gowiings Restaurant Partner platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.